At TRA, Support and Professional Services means ensuring that everything goes right from the moment you choose our products, through configuration, deployment and training, to ongoing support and maintenance.
 
Our goal is straightforward - to make you successful with our solution. This means accelerating the transfer of product knowledge and skills. Offering whatever strategic guidance and assistance you require as you integrate our products into your business and computing environment. And resolving your safety and security business and technical issues promptly.
 
Our standard support includes the following elements:

On-Line Support. We offer a wide variety of on-line support resources.  See our on-line support page for more details.
 
Telephone Support. Our standard support includes telephone support Monday thru Friday 9:00AM-5:00PM (Eastern).  Call us at 215-546-9110 during those hours, and we will respond promptly to your questions and concerns.
 
Dedicated Customer Contact.  When you enter into a maintenance agreement with us you will be assigned a dedicated customer contact.  This contact will be familiar with you and your organization and work with you to quickly resolve any issues or concerns.
 
Periodic Patches and Updates.  We fix any errors and bugs in our software promptly and provide updates and patches to you efficiently and effectively.  For our hosted customers the updates are truly seamless, as we apply and test the updates for you.  For customers who host themselves, we work with your IT department to ensure patches and updates are applied successfully.