TRA’s work included interviews with MARTA Rail Transportation personnel, both at the management and supervisory level. TRA also conducted workshop-style meetings and discussions to gather program requirements and refine the final deliverables versus MARTA requirements. The rules compliance program later became the basis for Rail Service Quality Superintendents’ job requirements.
TRA formulated and developed a program for rules compliance checks for MARTA’s Rail Transportation division. Task deliverables included a program guidance document with guidelines and procedures, as well as quotas for rules checks; templates and forms for field data entry; and a database structure for tracking rule compliance results and trends.
The program was designed to address to major requirements: Federal Transit Administration’s (state safety oversight rule) requirement that transit agencies audit safety-critical rules and procedures, and TRA’s previous Rail Transportation Assessment finding that MARTA did not have such a program.